Terms & Conditions

Terms & Conditions

We look forward to welcoming you. When you make your booking, you are entering into an agreement with us. Please read our terms and conditions of booking below.

In these terms and conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted later). “We”, “us” and “our” means Beverley East Townhouse.

By now, we can expect that our mutual customers are aware of the risk of further Coronavirus spread, and as such the risk they are taking when making new reservations, particularly Non-Refundable bookings. Therefore for all new reservations made as of 1st May 2020, will be treated like any standard booking, according to our policies and procedures.

Arrival and Departure

Check in is available from 4.00pm to 8.00pm (16:00 to 20.00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.

We ask that you please vacate your room by 10.00am (10:00) on the morning of departure.

Non-Group Reservations

Please note the cancellation policy before committing to a reservation.

Flexible Reservations

In order to secure the reservation full payment must be taken on a valid credit, debit or charge card these details must be provided at the time of booking. If cancelled in accordance to the cancelation policy a refund will be given minus 5% cancelation fee.

Pre-Payment Non-Flexible Reservations

Full payment of the reservation will be debited from the valid credit, debit or charge card provided at the time of booking or shortly after. No refund will be given if cancelled at any time.

Online Reservations

Bookings made online or via online travel agents may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing valid credit, debit or charge card details over the internet. 

Cancellation by the Guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels.

Flexible Reservations

In order to secure the reservation a 2% non refundable deposit is required and will be debited from the valid credit, debit or charge card provided at the time of booking or shortly after. Fully payment is then required 7 days prior to arrival

In the event of a cancellation up to 7 days prior to the scheduled date of arrival a refund will be given minus the 2% non refundable deposit.

If you cancel your reservation within 7 days of the scheduled date of arrival cancellation charges equivalent to the total reservation price. If you do need to cancel with 7 days of arrival, please contact us to discuss options.

Pre-Payment Non-Flexible Reservations

Full payment of the reservation will be debited from the valid credit, debit or charge card provided at the time of booking or shortly after.

No refund will be offered for cancellations, no-shows and early departures.

Changes or amendments to the reservation will be termed as cancellations and no refund will be offered.

We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with us for either accommodation or goods, services, meals or drinks that are pre booked (verbal or written) forms a legally binding contract. For this reason, we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.

Cancellation by Us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the same or lower Visit Britain grading in a similar standard of room(s). Should this establishment be more expensive than Beverley East Townhouse, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.

Car Parking

Car parking is available for guests’ use in front of the property off road. Cars parked here are at owners risk.

Conditions of Stay

We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and well-being of guests. We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance. In such circumstances, any outstanding account must be settled.

Coronavirus (Covid – 19)

Considering the rapidly evolving Covid – 19 pandemic, and the increasing numbers of UK citizens affected, We have implemented a short questionnaire for all visitors to ensure the Health and Safety and requirements of HM Government guidance of all employees and guests. You agree to complete this Questionnaire in advance of your arrival date. If we do not receive this back in advance of your arrival, you may be refused entry.

If any guests are experiencing Covid – 19 symptoms prior to arrival, such as, fever, cough, shortness of breath, or loss of taste and smell, we ask that you seek medical advice. If you are unable to travel, this does not override our cancelation policy and must be taken up with your travel insurance.

It is important to note, that for the safety of our guests and staff, any guests displaying symptoms consistent with Covid – 19 will be requested to seek medical attention. Should you be advised to self-isolate, we will request that you check out immediately and return home in line with HM Government guidance, in that you should use private transport and only drive yourself (if safe to do so). If you are unable to return home, you will be required to pay any additional costs that are incurred. This does not override our cancelation policy and must be taken up with your travel insurance.

Due to the constantly changing nature of HM Government guidance and advice, our internal operating practices and protocols will be continuously reviewed and immediately updated. The information detailed in this section may therefore change without notice.

Damage, Breakages & Credit/Debit Card Pre-Authorisation security deposit

Please take care of our home and properties. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant. A £150 card pre-authorisation is required on a credit/debit card before your arrival and will last 7 days after your check-out date. This will not charge your card but reserve at least £150 and we will only charge your card, if there is any reason to and after we have at least attempted to contact you. This does not limit your liability to £150 as all money for damage will be required from the guests. We use www.chargeautomation.com for this service.

Contactless Check-in

All our check-ins are contactless and we require you to complete a pre-check-in online no later than 7 days before your arrival time or within 24 hours of booking for last minute booking. Failure to do this will stop you from entering the property and a call out fee will be charged if check-in and identity validation is required in person. Details of this will be sent to you at the time of booking. This check-in must be done by the lead guest who is actually staying at the house and can take responsibility of the booking. A copy of a government backed ID, a selfie & acceptance of these T&C’s are needed. We use www.chargeautomation.com for this service.

Data

Please refer to our Privacy Policy.

Force Majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, contagious diseases and all similar events outside our control.

Flexible reservations

For reservations under Force Majeure, where guest have the inability to stay as intended. We will seek to arrange in this order:

  • new dates for a future stay (different rates may apply), or
  • a voucher issued by us  for a future stay, for the initial value paid, or
  • a full refund of any prepayment/deposit.

Pre-payment non-flexible reservations

For reservations under Force Majeure, where guest have the inability to stay as intended. We will seek to arrange in this order:

  • new dates for a future stay (different rates may apply), or
  • a voucher issued by us  for a future stay, for the initial value paid.

Maximum number of people staying

We do not allow any more than 6 people + 1 Child (0 – 12) staying at Beverley East Townhouse and 8 people at Beverley Central Townhouse

Price based on number of people staying

We base our prices on the number of guests in a booking. There is a small additional charge per guest per night. This charge is different for each property. Guest can be added at any time but will be charged for the number of nights of the booking. Extra guests cannot be applied to nights that are less than the number of nights in the booking. A £35 charge will be added to your bill, per night of the booking for each undeclared guest. This is not limited to sleeping guests however guests that stay past 10pm will be considered sleeping guests. If you do have late guests please contact the host.

No Parties or excessive noise

We have quiet time from 9pm until 8am. The house is equipped with a Minut noise, heat, movement and humidity detector. This can detect guests in the house, loud noises, fire and carbon monoxide alarms and report to the host. Excessive noise will result in guest been asked to leave and any outstanding balance of nights booked not taken through early departure.  This house is also equipped with nest cameras on exterior parts of the property.

Early Check in & late check outs

Early check in and late check outs can be arranged. It is £12 for a 2pm check in or a midday checkout. This is subject to availability and will be need to be confirmed. Please contact the host if you require this.

Unauthorised late checkout.

If a guest stays in the house past checkout time without permission a charge of £10 per hour will be applied plus a £50 surcharge.

Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. Please note that not all insurance policies intended for travel overseas are adequate to cover you for the stays featured on our website. It is your responsibility to ensure that the insurance cover you purchase is adequate for your needs. We do not check insurance policies.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees during the course of their employment.

Lost Property

We are happy to return items that have been left following departure. However, there will be a minimum charge of £6.50 to cover postage and packaging.

Missing Items

We reserve the right to charge for missing items.

Pets

Pets are not permitted

Prices

We reserve the right to change our prices at any time. This does not affect bookings already made.

Smoking

Smoking, including the use of e-cigarettes, is NOT permitted within any part of the establishment or land. This includes but not limited to, the whole demise of the property including front garden, parking spaces, back garden and inside the property. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning and any outstanding balance of nights booked but not taken through early departure.

Termination Policy

We reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.

VAT

All published rates are inclusive of VAT at the current rate.

Wi-Fi Access

By using our Wi-Fi Service you agree to the terms and conditions of use in force at the time.

We reserve the right to amend these terms and conditions at any time.

You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.

We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.

If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.

This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.N

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